TY - BOOK AU - Zeus, Perry. AU - Skiffington, Suzanne. TI - The complete guide to coaching at work SN - 9780074708422 U1 - 658.3124 ZEU 2000 PY - 2000/// CY - Sydney ;$a New York PB - McGraw-Hill KW - Training KW - Handbooks, manuals, etc KW - Organizational change KW - Self-actualization (Psychology) KW - Employees KW - Training of KW - Mentoring in business KW - Personnel management N1 - Includes bibliographical references (pages 247-254) and index; pt. 1. An introduction to coaching: Ch. 1. Definitions and distinctions ; Ch. 2. Who can coach? -- pt. 2. Coaching in the workplace: Ch. 3. Business coaching ; Ch. 4. Executive coaching ; Ch. 5. The manager as coach ; Ch. 6. Team coaching -- pt. 3. Coaching skills and issues: Ch. 7. Strategic goal setting and developing an action plan ; Ch. 8. Communication skills ; Ch. 9. Learning ; Ch. 10. Coaching as change -- pt. 4. Specific coaching areas: Ch. 11. Coaching in call centres ; Ch. 12. Sales coaching ; Ch. 13. Career coaching ER -