TY - BOOK AU - Mayer, Robert, TI - How to win any negotiation: Without raising your voice, losing your cool, or coming to blows SN - 9789833831111 U1 - 658.4052 MAY 2009 PY - 2009/// CY - Petaling Jaya PB - ADVANTAGE QUEST PUBLICATIONS KW - Negotiation in business N1 - Includes index ER -