TY  - BOOK
AU  - Dinkin, Steven.
AU  - Filner, Barbara.
AU  - Maxwell, Lisa,
TI  - The exchange strategy for managing conflict in health care: how to defuse emotions and create solutions when the stakes are high / 
SN  - 9780071801966
U1  - 362.10684 DIN 2013 
PY  - 2013///
CY  - New York
PB  - McGraw Hill
KW  - Health facilities
KW  - Personnel management
KW  - Conflict management
N1  - Includes index; Includes bibliographical references
ER  -