Dinkin, Steven. <br/><br/>
The exchange strategy for managing conflict in health care :  how to defuse emotions and create solutions when the stakes are high /  
Steven P. Dinkin, Barbara Filner, Lisa Maxwell. 
 - New York:  McGraw Hill,  2013. 
 - xvi, 185 pages ;  23 cm 
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>9780071801966 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Health facilities--Personnel management.<br/>Conflict management.
<br/><br/><label>Dewey Class. No.: </label>362.10684 DIN 2013