TY  - BOOK
AU  - Sheftel, Phoebe A.,
TI  - How to resolve conflict: management development 
SN  - 9781562862701
U1  - 658.4053 SHE 2001 
PY  - 2001///
CY  - Alexandria
PB  - ASTD Press
KW  -  Conflict management
KW  - Electronic books
ER  -