Kamin, Maxine, <br/><br/>
Customer service training / 
Maxine Kamin. 
 - Alexandria, VA :  ASTD,  c2002. 
 - xii, 207 p. :  ill. ;  28 cm. +  1 CD-ROM (4 3/4 in.). 
 - ASTD trainer's workshop series .
<br/><br/> "Includes CD-ROM with ready-to-use Microsoft PowerPoint presentations"--Cover. 
<br/><br/>Includes bibliographical references (p. 203-206). 
<br/><br/><label>ISBN: </label>9781562863302 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--United States.<br/>Employees--Training of--United States.
<br/><br/><label>Dewey Class. No.: </label>658.31245 KAM 2002