Patterson, Kerry,  1946- <br/><br/>
Crucial accountability :  tools for resolving violated expectations, broken commitments, and bad behavior / 
Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler. 
 - New York :  McGraw Hill,  2013. 
 - xix, 275 pages :  illustrations ;  23 cm 
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9780071829311 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal confrontation.<br/>Interpersonal communication.<br/>Interpersonal relations.<br/>Communication in management.<br/>Communication in organizations.
<br/><br/><label>Dewey Class. No.: </label>302 PAT 2013