TY  - BOOK
AU  - Kaplan, Robert S
AU  - Norton, David P.,
TI  - The Balanced scorecard : : translating strategy into action / 
SN  - 9780875846514
U1  - 658.4012 KAP 1996 
PY  - 1996///
CY  - Boston, Mass. : 
PB  - Harvard Business School Press, 
KW  - Industrial productivity
KW  - Measurement
KW  - Strategic planning
KW  - Organizational effectiveness
KW  - Evaluation
N1  - Includes index
ER  -