Gannon-Leary, Pat, <br/><br/>
Customer care :   a training manual for library staff / 
Pat Gannon-Leary and Michael D. McCarthy. 
 - Oxford, UK :   Chandos Pub.,  2010. 
 - xix, 242 p. :   ill. ;   24 cm. 
 - Chandos information professional series .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781843345701 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public services (Libraries)<br/>Libraries--Customer services.<br/> Library employees--In-service training.
<br/><br/><label>Dewey Class. No.: </label>025.5 GAN 2010