Kash, Rick.

How companies win : profiting from demand-driven business models no matter what business you’re in / Rick Kash and David Calhoun. - New York : Harpercollins Publishers 2010 - x, 256p. : ill. ; 24cm.

Includes bibliographical references and index

9780062000453


Organizational change
Organizational effectiveness
Customer relations
Consumer satisfaction
Customer services--Management
Success in business

658.4012

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