Kash, Rick.
How companies win : profiting from demand-driven business models no matter what business you’re in / Rick Kash and David Calhoun. - New York : Harpercollins Publishers 2010 - x, 256p. : ill. ; 24cm.
Includes bibliographical references and index
9780062000453
Organizational change
Organizational effectiveness
Customer relations
Consumer satisfaction
Customer services--Management
Success in business
658.4012
How companies win : profiting from demand-driven business models no matter what business you’re in / Rick Kash and David Calhoun. - New York : Harpercollins Publishers 2010 - x, 256p. : ill. ; 24cm.
Includes bibliographical references and index
9780062000453
Organizational change
Organizational effectiveness
Customer relations
Consumer satisfaction
Customer services--Management
Success in business
658.4012